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Frequently Asked Questions

Everything you need to know…

Answer:

Maintenance prescription refills will usually be shipped to you within three to five (3-5) business days from the time the refill request is received by the pharmacist. To learn more, please contact the PharmaGO affiliated pharmacist-owner directly.

Answer:

The pharmacist is ultimately responsible for determining whether or not your medications can be delivered safely and securely. Special packaging and coolant packs are used when prescription medications requiring refrigeration are shipped. These processes maintain temperature within the range approved in the product's labelling. Current and forecasted climate conditions, as well as the package destination are also taken into consideration.

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Unfortunately, this is not usually possible. To learn more, please contact the PharmaGO affiliated pharmacist-owner.

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No signature is required for packages delivered in Quebec, but it is strongly recommended. Arrangements to require a signature can be made through the pharmacist. Otherwise, Canada Post will simply place the item inside your mailbox, size permitting. If it is too large, they will place it in one of the larger delivery boxes and will leave a key inside your mailbox so that you can access your package. If the package does not fit in the larger box, the mail carrier will leave an instruction card on your door indicating when and where you can pick it up.

Answer:

No. The delivery time, of a package cannot be specified. Weekend and evening delivery is not available. The service does allow you to choose where you would like to have your package delivered. For example, you can choose to receive your package at home or at the office.

Answer:

Yes. Overnight delivery may be requested with additional shipping and handling charges, although standard processing times still apply.

Answer:

Medications are sent by Canada Post – in tamper-resistant packaging.

Answer:

You should contact the PharmaGO affiliated pharmacist-owner directly. Generally speaking, it usually takes seven to 10 business days from the date the pharmacist receives your prescription(s). For this reason, it is important to have at least a 30 day supply of your medication on hand.

Answer:

All pharmacists check every prescription to make sure it meets the highest professional standards when filled. In an ongoing effort to protect your health and wellbeing, the PharmaGO affiliated pharmacist-owner will ensure that the highest level of care is given to filling your prescription.

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Payment options include major credit cards and online banking through Desjardins and the Bank of Montreal.

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Yes. Please discuss this with a PharmaGO affiliated pharmacist-owner.

Answer:

Maintenance medications are those you take regularly to manage ongoing medical conditions, such as high blood pressure, high cholesterol and asthma. You can also get any over the counter products in addition to acute medications.

Answer:

If you would like to send in your prescription to a PharmaGO affiliated pharmacist-owner (see above for contact information), you have three options.

1) Fax: You can ask your doctor(s) to fax a prescription for your maintenance medication(s), to the PharmaGO affiliated pharmacist-owner. Faxes must be sent from the office of the prescribing doctor and comply with the requirements of the Collège des médecins and the Ordre des pharmaciens du Québec. Faxes sent from your home or workplace cannot be accepted by the pharmacist.

2) Mail: You can mail the original prescription for your maintenance medication(s) to one of the PharmaGO affiliated pharmacist-owner.

3) In person: You can take your prescription to the PharmaGO affiliated pharmacist-owner of your choice.

 

Answer:

Unfortunately, the Member Contact Centre cannot answer any questions related to maintenance prescription medications. They will only answer questions of an administrative nature. To obtain information of a clinical nature you must contact the PharmaGO affiliated pharmacist-owner directly.

Answer:

Generally speaking, yes. By law the shipment of maintenance medications is not a problem within Canada. Your pharmacist will, however, determine what is best in each situation.

Answer:

The choice is always yours. You can have some prescriptions filled by a PharmaGO affiliated pharmacist-owner, but you can change your mind at any time. You choose how – and where – you want to have prescriptions for maintenance medications filled.

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Yes. The choice is always yours. You can have your maintenance prescriptions filled by your usual pharmacist and then change your mind to switch to one of the PharmaGO affiliated pharmacist-owner. You choose how – and where – you want to have prescriptions for maintenance medications filled.

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Yes. The choice is always yours. You can have some prescriptions filled by a PharmaGO affiliated pharmacist-owner and have others filled by another pharmacist. Your pharmacists are obliged to communicate with one another to ensure that they have all of the information necessary to fill your prescriptions.

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Yes. The choice is always yours. You choose how – and where – you want to have prescriptions for maintenance medications filled.

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Yes. All family members who are covered by your plan sponsor’s prescription drug plan are eligible.

Answer:

Please consult the list of PharmaGO affiliated pharmacist-owners.

Answer:

Quebec-based, PharmaGO is a banner that is committed to the effective management of health benefits. We have affiliated ourselves with a pharmacist-owner who is committed to protecting and promoting the health and well-being of his patients. This pharmacist-owner will be the first of several to be affiliated with PharmaGO. They will fill your prescriptions and work with you to identify ways you may be able to reduce your maintenance prescription drug costs. They will then have your medications conveniently delivered directly to you, free of charge, to the address of your choosing.