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Frequently Asked Questions

Everything you need to know…

Maintenance prescription refills will usually be shipped to you within one to two (1-2) business days from the time the refill request is received by the pharmacist. To learn more, please contact the PharmaGO affiliated pharmacist-owner directly.

The pharmacist is ultimately responsible for determining whether or not your medications can be delivered safely and securely. Special packaging and coolant packs are used when prescription medications requiring refrigeration are shipped. These processes maintain temperature within the range approved in the product's labelling. 

Unfortunately, it isn't typically possible to have your medications shipped outside the country. You should consult the PharmaGO affiliated pharmacist-owner before you leave to determine whether or not you can obtain a sufficient supply of your medication before you leave the country. To learn more, consult the PharmaGO affiliate pharmacist-owner.  

We work with several different delivery partners so that we can best meet your needs. You can choose to have your medications delivered to your home, office or postal box. With your first order, you can talk to the the affiliated pharmacist-owner about your preferred delivery method. 

The delivery time of a package cannot be specified. It is possible, however, to have your medications delivered on Saturday and during the evening in the greater Montreal area. The service also allows you to choose where you would like to have your package delivered (e.g., your home or office).

Yes. Your medications can be delivered the next day provided you order them before noon on the day prior. This service is available to most regions in Quebec. 

Medications are shipped through one of our shipping partners in sealed and unmarked packaging. There is no indication on the package that it is from a pharmacy or that it contains prescription medication(s). 

Generally speaking, it usually takes seven to 7 business days from the date the pharmacist receives your prescription(s). For this reason, it is important to have at least a 30 day supply of your medication on hand. Please speak directly to the PharmaGO affiliated pharmacist-owner directly to learn more. 

All pharmacists check every prescription to make sure it meets the highest professional standards when filled. In an ongoing effort to protect your health and wellbeing, the PharmaGO affiliated pharmacist-owner will ensure that the highest level of care is given to filling your prescription.

Payment options include VISA, Mastercard, or a pre-paid credit card. 

Yes. Please discuss this with a PharmaGO affiliated pharmacist-owner.

Maintenance medications are those you take regularly to manage ongoing medical conditions, such as high blood pressure, high cholesterol and asthma. You can also get any over the counter products in addition to acute medications.

If you would like to send your prescription to a PharmaGO affiliated pharmacist-owner (see Find a pharmacist-owner section above), you have three options.

1) From your doctor: You can ask your doctor(s) to fax a prescription for your maintenance medication(s), to the PharmaGO affiliated pharmacist-owner. Faxes must be sent from the office of the prescribing doctor and comply with the requirements of the Collège des médecins and the Ordre des pharmaciens du Québec. Faxes sent from your home or workplace cannot be accepted by the pharmacist.
2) By mail: You can mail the original prescription for your maintenance medication(s) to one of the PharmaGO affiliated pharmacist-owner.
3) In person: You can take your prescription to the PharmaGO affiliated pharmacist-owner of your choice.

 

Unfortunately, the Member Contact Centre cannot answer any questions related to maintenance prescription medications. They will only answer questions of an administrative nature. To obtain information of a clinical nature you must contact the PharmaGO affiliated pharmacist-owner directly.

Generally speaking, yes. It is possible to ship maintenance medications across Canada. Your pharmacist-owner will determine what is best in each situation.

The choice is always yours. You can have some prescriptions filled by a PharmaGO affiliated pharmacist-owner, but you can change your mind at any time. You choose how – and where – you want to have prescriptions for maintenance medications filled.

Yes. The choice is always yours. You can have your maintenance prescriptions filled by your usual pharmacist and then change your mind to switch to one of the PharmaGO affiliated pharmacist-owner. You choose how – and where – you want to have prescriptions for maintenance medications filled.

Yes. The choice is always yours. You can have some prescriptions filled by a PharmaGO affiliated pharmacist-owner and have others filled by another pharmacist. Your pharmacists are obliged to communicate with one another to ensure that they have all of the information necessary to fill your prescriptions.

Yes. The choice is always yours. You choose how – and where – you want to have prescriptions for maintenance medications filled.

Yes. All family members who are covered by your plan sponsor’s prescription drug plan are eligible.

Please consult the list of PharmaGO affiliated pharmacist-owners.

Established in Quebec, PharmaGO is committed to the effective management of health benefits. PharmaGO has affiliated itself with a pharmacist-owner who is committed to protecting and promoting the health and well-being of his patients. This pharmacist-owner will be the first of several to be affiliated with PharmaGO. They will fill your prescriptions and work with you to identify ways you may be able to reduce your maintenance prescription drug costs. They will then have your medications conveniently delivered directly to you, free of charge, to the address of your choosing.